FAQ


When will my order be shipped? I have not received notification.

All orders ship within five business days of purchase.  You will receive notification of shipment within 1-2 days of shipment.  If you have not received notification of shipment within one week of your purchase, please contact us.

 

When will my order arrive?

Most orders arrive within 1-2 weeks of the shipping date.  They can take less time or more, depending on the efficiency of your country's customs inspection process. All orders are subject to customs inspection before they go out for local delivery.

 

My tracking number doesn't work.

Our tracking system sometimes takes time to update.  It may be a few days before your tracking number is registered internationally.

 

Why is my product a different size than I ordered?

In order to get the best products as quickly as possible, we standardize sizes across our website to be in US and European sizes while we often source goods from Asia.  Some items may be marked a different size, but all items are fulfilled correctly according to our sizing charts and US/European size measurements.

 

I received one of my items, but not all of them.

Sometimes our products may ship separately.  If you have received some of your items, but not all of them, the others will no doubt arrive shortly. 

 

When will X item be restocked?

We restock our products weekly, but some items can sell out very quickly when they are in particularly high demand.  If you see an item you like, don't wait as it may be gone soon. If you are waiting on an item to be restocked, please keep an eye out for it and subscribe to our email service.

 

Any other questions? Contact us at hello@burkek.com.