FAQ


When will my order be shipped? I have not received notification.

All orders ship within five business days of purchase.  You will receive notification of shipment within 1-2 days of shipment.  If you have not received notification of shipment within one week of your purchase, please contact us.

 

When will my order arrive?

Most orders arrive within 1-2 weeks of the shipping date.  They can take less time or more, depending on the efficiency of your country's customs inspection process. All orders are required to undergo customs inspection before they go out for local delivery.

 

My tracking number doesn't work.

Our tracking system sometimes takes time to update.  It may be a few days before your tracking number is registered internationally.

 

Why is my product a different size than I ordered?

We standardize sizes across our website to be in US and European sizes as we often import goods from Asia.  Some items may be marked a size or two up, but all items are fulfilled correctly according to our sizing charts and US and European sizes.

 

I received one of my items, but not all of them.

Sometimes our products can ship separately.  If you have received one of your items, but not all of them, the others will no doubt arrive shortly. 

 

When will X item be restocked?

We restock our products weekly, but some items can sell out quick as they are in particularly high demand.  If you see an item you like, don't wait as it may sell out. If you are waiting on an item to be restocked, please keep an eye out for it.

 

Any other questions? Contact us at hello@burkek.com.